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TableViews Integrated Support & Resources

Welcome to TVI Support—your path to a clean go-live and confident day-to-day operations. TVI is a Windows-based all-in-one platform that runs on desktops, laptops, tablets, 2in1s, and even smartphones! TVI unifies POS, Inventory, Accounting, and CRM, so our support focuses on keeping your single source of truth healthy and your team productive.

TVI support

Phone Or Email Support

Support: +1 (905) 373-9860 → or [email protected] →
Or access our Knowledge Portal →

Sales & General Inquiries: +1 (905) 207-7543 → or [email protected] →

Looking for Sales or Demo Information?

This page is dedicated to technical support and customer resources.

If you’re interested in a personalized demo or have pre-sales questions, please visit our Contact Page →.

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get guided onboarding, role-based training, and responsive help via portal, email, and phone

Contact TableViews Integrated Support

Use the form below to get your questions answered. Our support team is available by phone or email to assist with setup, training, troubleshooting, and ongoing system optimization.

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Your path to a clean go-live and confident day-to-day operations.

TVI Support — Onboarding, Training & Ongoing Help

Whether you’re a single location or multi-site operation, you’ll get guided onboarding, role-based training, and responsive help via portal, email, and phone (per plan).

Already on TVI? Use the Support Portal for the fastest resolution. Our guided form captures workstation details, module, steps, and screenshots/logs so we can act quickly.

Getting Started (Step-by-Step)

technical and IT services and checklist

Quick Start Checklist

Follow this checklist to launch smoothly. We’ll align locations, taxes, tenders, roles, import your items/vendors/contacts, and run a test day to validate counts, promos, and deposits before you serve real customers.

You’ll also set a clean cutoff date so TVI begins from reconciled numbers: bring over open AR/AP and opening balances, then lock the period. From there, close becomes verification, not messy cleanup.

  • Configuration: Locations, taxes, tenders, roles/permissions.
  • Catalog: Items/SKUs, units, categories, and price lists.
  • Inventory: Vendors, starting counts, min/max + lead times
  • Financials: Opening balances; bring open AR/AP only.
  • Dry Run: Simulate a day: sales, returns, receiving, deposits.
  • Go-Live: Lock prior periods; monitor owner dashboard.
  • Check-In & Tune-Up: Review exceptions and reports.

Book A Free Demo →
 

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Onboarding & Implementation (By Plan)

Every plan includes all features; onboarding depth and support channels scale with your team size and complexity.

Foundation Plan (includes 4 concurrent users)

  • Remote setup guidance and config review
  • Import templates and spot-checks
  • 4 hours of role-based training (remote)
  • Support: email & portal (business hours)

Growth Plan (includes 8 concurrent users)

  • Dedicated implementation specialist
  • POS & advanced inventory configuration support
  • Guidance on custom reports & scripts
  • 8 hours focused remote training
  • Support: priority email & portal + limited phone (business hours)

Enterprise Plan (includes 12 concurrent users)

  • Dedicated specialist + project cadence
  • Multi-company configuration support
  • Harbour extensibility consultation
  • Complex migration assistance
  • 12 hours custom training (remote or on-site)
  • Support: premium phone, email, and portal

Plans & Pricing →
 

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Health Checks & Annual Reviews

As operations evolve, small tweaks protect margin and accuracy. Our health checks verify min/max settings, promo rules, inventory movements, discounts/overrides, and close routines.

Annual reviews are ideal for multi-location teams, new managers, and seasonal changes.

What we review:

  • Inventory Accuracy: Counts, shrink, transfers.
  • Costing: Kit/recipe timing and landed costs.
  • AR/AP integrity: Aging, statements, credits.
  • Controls: Permissions, approvals, audit logs.
  • Reports: Owner dashboards and scheduled exports.

Book A Free Demo →
 

System requirements and hardware icon

System Requirements & Hardware

TVI runs on Windows for low-latency counters and stable back-office work. Choose hardware that matches your environment and resilience needs.

We’ll confirm printers, drawers, scanners, scales (where supported) and recommend a network setup that allows you to keep selling and sync on reconnect.

At a glance:

  • Windows workstations (front & back office). Install TVI on servers, desktops, laptops, 2in1s and smartphones (with remote desktop)
  • Peripherals supported where specified (USB/Network)
  • Label/receipt printers (recommended models list available)
  • Barcode scanners (1D/2D; keyboard-wedge or HID)
  • Stable LAN (Local Area Network); UPS (Uninterruptible Power Supply) for critical stations

Request A Personalized Demo →
 

Common Questions & Answers

Frequently Asked Questions (FAQ)

Quick answers to common questions about TVI setup, features, and usage.

How does the multi-company feature work?

TVI allows you to manage the complete financials for multiple distinct companies or divisions within a single installation. Each entity has its own chart of accounts, transactions, and reporting, while allowing for potential consolidated views or inter-company transaction handling.

Can I import my existing customer data?

Yes, TVI offers data import capabilities for customers, vendors, and inventory items, often via standard formats like CSV. We can discuss your specific data during the setup process to ensure a smooth transition.

What kind of hardware do I need for the POS?

TVI POS runs on standard Windows-based computers or POS terminals. Compatible peripherals usually include barcode scanners, receipt printers, cash drawers, and potentially integrated payment terminals.

How is recipe costing calculated?

Recipe costing uses the defined quantities of each ingredient in a menu item’s recipe and multiplies them by the current cost of those ingredients stored in the inventory module (e.g., average cost or last cost). This gives you a real-time cost per serving.

What are the options for customization?

TVI offers several layers: adding user-defined fields and categories to track specific data, creating custom reports and simple scripts via a menu-driven interface, and deep customization/integration using the Harbour programming language (.hrb files) for complex needs.

Can TVI handle table management for restaurants?

Yes, TVI includes integrated table and seat management specifically designed for food service operations. The system allows you to track multiple servers, manage table assignments, and process orders with direct links to inventory and accounting. This ensures seamless coordination between front-of-house operations and back-office management.

How does TVI's real-time inventory tracking work?

TVI automatically updates inventory levels in real-time as sales transactions occur through the POS system. When an item is sold, the system immediately deducts the quantity from your stock levels and can trigger low-stock alerts. For restaurants, recipe-based items automatically adjust ingredient quantities based on the recipes you’ve configured.

What training and onboarding support do you provide?

TVI is designed with an intuitive interface that allows existing and new staff to be trained in minutes. We provide comprehensive onboarding support including system setup assistance, data migration help, staff training sessions, and ongoing support to ensure your team can efficiently use all features from day one.

Can TVI generate consolidated reports across multiple locations?

Yes, with TVI’s multi-company feature, you can manage multiple locations or divisions and generate consolidated financial reports and operational analytics. Each location maintains its own chart of accounts and transactions while allowing you to view combined performance metrics and financial data across your entire operation.

How does TVI integrate accounts receivable and accounts payable?

TVI includes a full double-entry accounting system with integrated AR/AP functionality. Customer invoices automatically create receivables entries, and vendor bills create payables. The system tracks aging, payment histories, and can generate statements and payment reminders, all while maintaining complete integration with your POS and inventory data.

What payment processing options does TVI support?

TVI supports integrated payment terminals and can work with various payment processors. The system handles multiple payment types including cash, credit cards, and other electronic payments, with all transactions automatically recorded in the accounting module for complete financial tracking.

Can I access TVI remotely or from mobile devices?

TVI’s Windows-compatible business software installs on servers, workstations, laptops, tablets, and hybrid devices, with smartphone access through remote desktop functionality—delivering comprehensive business control and operational oversight from anywhere.

How does TVI handle user permissions and security?

TVI includes comprehensive user management with customizable permission levels. You can control which staff members have access to specific modules, reports, or functions. This ensures sensitive financial data and management features are only accessible to authorized personnel while allowing front-line staff to efficiently handle their daily tasks.

What happens to my data during system updates?

TVI handles system updates while preserving all your business data. We provide guidance on update procedures and can assist with the process to ensure minimal disruption to your operations. Your transaction history, customer data, inventory records, and financial information remain intact and accessible.

How does TVI's budgeting feature help with business planning?

TVI’s budgeting capabilities allow you to create financial forecasts and compare actual performance against projected numbers. You can set budgets by department, category, or time period, and generate variance reports to identify areas where your business is over or under budget, helping you make informed decisions for future planning.

Phone & Email Support

Support: +1 (905) 373-9860 → or [email protected] →
Or access our Knowledge Portal →

Sales & General Inquiries: +1 (905) 207-7543 → or [email protected] →

Looking for Sales or Demo Information?

This page is dedicated to technical support and customer resources.

If you’re interested in a personalized demo or have pre-sales questions, please visit our Contact Page →.

Contact Support