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TableViews Integrated Support & Resources

Welcome to TVI Support—your path to a clean go-live and confident day-to-day operations. TVI is a Windows-based all-in-one platform that runs on desktops, laptops, tablets, 2in1s, and even smartphones! TVI unifies POS, Inventory, Accounting, and CRM, so our support focuses on keeping your single source of truth healthy and your team productive.

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Phone Or Email Support

Looking for Sales or Demo Information?

This page is dedicated to technical support and customer resources.

If you’re interested in a personalized demo or have pre-sales questions, please visit our Contact Page →.

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get guided onboarding, role-based training, and responsive help via portal, email, and phone

Contact TableViews Integrated Support

Use the form below to get your questions answered. Our support team is available by phone or email to assist with setup, training, troubleshooting, and ongoing system optimization.

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Your path to a clean go-live and confident day-to-day operations.

TVI Support — Onboarding, Training & Ongoing Help

Whether you’re a single location or multi-site operation, you’ll get guided onboarding, role-based training, and responsive help via portal, email, and phone (per plan).

Already on TVI? Use the Support Portal for the fastest resolution. Our guided form captures workstation details, module, steps, and screenshots/logs so we can act quickly.

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Getting Started (Step-by-Step)

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Quick Start Checklist

Follow this checklist to launch smoothly. We’ll align locations, taxes, tenders, roles, import your items/vendors/contacts, and run a test day to validate counts, promos, and deposits before you serve real customers.

You’ll also set a clean cutoff date so TVI begins from reconciled numbers: bring over open AR/AP and opening balances, then lock the period. From there, close becomes verification, not messy cleanup.

  • Configuration: Locations, taxes, tenders, roles/permissions.
  • Catalog: Items/SKUs, units, categories, and price lists.
  • Inventory: Vendors, starting counts, min/max + lead times
  • Financials: Opening balances; bring open AR/AP only.
  • Dry Run: Simulate a day: sales, returns, receiving, deposits.
  • Go-Live: Lock prior periods; monitor owner dashboard.
  • Check-In & Tune-Up: Review exceptions and reports.

Book A Free Demo →
 

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Onboarding & Implementation (By Plan)

Every plan includes all features; onboarding depth and support channels scale with your team size and complexity.

Foundation Plan (includes 4 concurrent users)

  • Remote setup guidance and config review
  • Import templates and spot-checks
  • 4 hours of role-based training (remote)
  • Support: email & portal (business hours)

Growth Plan (includes 8 concurrent users)

  • Dedicated implementation specialist
  • POS & advanced inventory configuration support
  • Guidance on custom reports & scripts
  • 8 hours focused remote training
  • Support: priority email & portal + limited phone (business hours)

Enterprise Plan (includes 12 concurrent users)

  • Dedicated specialist + project cadence
  • Multi-company configuration support
  • Harbour extensibility consultation
  • Complex migration assistance
  • 12 hours custom training (remote or on-site)
  • Support: premium phone, email, and portal

Plans & Pricing →
 

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Health Checks & Annual Reviews

As operations evolve, small tweaks protect margin and accuracy. Our health checks verify min/max settings, promo rules, inventory movements, discounts/overrides, and close routines.

Annual reviews are ideal for multi-location teams, new managers, and seasonal changes.

What we review:

  • Inventory Accuracy: Counts, shrink, transfers.
  • Costing: Kit/recipe timing and landed costs.
  • AR/AP integrity: Aging, statements, credits.
  • Controls: Permissions, approvals, audit logs.
  • Reports: Owner dashboards and scheduled exports.

Book A Free Demo →
 

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System Requirements & Hardware

TVI runs on Windows for low-latency counters and stable back-office work. Choose hardware that matches your environment and resilience needs.

We’ll confirm printers, drawers, scanners, scales (where supported) and recommend a network setup that allows you to keep selling and sync on reconnect.

At a glance:

  • Windows workstations (front & back office). Install TVI on servers, desktops, laptops, 2in1s and smartphones (with remote desktop)
  • Peripherals supported where specified (USB/Network)
  • Label/receipt printers (recommended models list available)
  • Barcode scanners (1D/2D; keyboard-wedge or HID)
  • Stable LAN (Local Area Network); UPS (Uninterruptible Power Supply) for critical stations

Request A Personalized Demo →
 

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Common Questions & Answers

Frequently Asked Questions (FAQ)

Quick answers to common questions about TVI setup, features, and usage.

How does the multi-company feature work—can I separate entities and still see group performance?

TVI lets you maintain distinct companies or divisions (their own chart of accounts, transactions, and statements) while supporting consolidated views and clean inter-company handling where appropriate. Finance can drill from top-level results down to the originating document (ticket, receipt, bill) because operational data is the financial system in TVI. To see how continuous posting makes this reliable, review Why TVI — single source of truth and Accounting — financial statements & reports (with drill-through). For multi-location stock visibility that often accompanies multi-company setups, see Inventory — multi-location control & transfers.

Can I import my existing customer, vendor, and inventory data?

Yes. Use our standard import templates and validation checks to migrate customers, vendors, items/SKUs and opening balances. We recommend a clean cutover: configure, import, test day, then go live. Start with Support — getting started, and see Why TVI — migration & onboarding for the overall sequence.

What kind of hardware do I need for the POS, and what’s supported?

TVI runs on Windows workstations and supports common receipt printers, cash drawers, barcode scanners, customer displays, and region-appropriate payment devices. Use POS hardware, setup & training for guidance and see the POS overview for capabilities.

How is recipe/plate costing calculated—and kept accurate as prices change?

Build recipes and sub-recipes with yields. TVI auto-explodes components on each sale or prep batch so COGS and food cost are recognized at the right time using current ingredient costs. Start with Inventory — bundles, recipes & kits and the restaurant deep dive for menu costs: Recipes, food cost & prep.

What are my options for customization and integration?

You can add user-defined fields, categories, tags, enforce status/approval workflows, and extend via API endpoints and webhooks—while TVI remains the system of record. Explore Customization & Integration — overview, User-defined fields & workflows, API endpoints, and Webhooks. For governance, see API security & auditability.

Can TVI handle table management for restaurants (seating, splits, tips)?

Yes. TVI supports tables/seats, tabs/split bills, tips/gratuities, item modifiers, coursing notes, and permissioned overrides—with clean postings to inventory and accounting. See Restaurant POS workflows and POS workflows — tables, splits, returns, promos.

How does real-time inventory tracking actually work—what updates, when?

Every POS sale/return posts instantly to Inventory (including component explosions for kits/recipes), so on-hand counts, COGS, and reorder signals stay accurate. Learn more in POS → Inventory integration and Inventory — reporting & analytics.

What training and onboarding support do you provide?

Onboarding scales by plan and typically includes system setup, data migration assistance, role-based training, and early-period check-ins. Begin with Support — onboarding, then see Support — getting started for the step-by-step checklist. For refreshers, check POS hardware, setup & training.

Can TVI generate consolidated reports across multiple locations/companies?

Yes. Run location/company-level statements and consolidated views with drill-through to source. Inventory reports cover turns, aging, on-hand value, margin by item/category/location. See Accounting — financial statements & reports and Inventory — reporting & analytics. For architecture context, read Why TVI — single source of truth.

How are Accounts Receivable and Accounts Payable integrated with POS and Inventory?

Invoices, payments, vendor bills, and receipts post to AR/AP automatically, keeping aging, statements, and cash flow accurate—no double entry. See Accounting — AR/AP integration and Reconciliation & period close.

What payment processing options are supported?

TVI supports common payment terminals/gateways based on region. Payments, deposits, and gift cards map to the GL correctly for clean reconciliation. For device setup, visit POS hardware, setup & training; for how tenders flow to the books, see POS → Accounting integration.

Can I access TVI remotely or from mobile devices?

Yes. TVI runs on Windows (servers, desktops, laptops, tablets, 2-in-1s), with secure remote desktop access for mobile scenarios. Hardware/role guidance: POS hardware, setup & training. For resilience and uptime strategy, read Why TVI — reliability & offline resilience.

How do we set POS permissions, overrides, and exception controls for staff?

Use least-privilege roles, manager-PIN approvals, reason-coded overrides, period locks, and immutable audit logs across POS, Inventory, Accounting, and CRM. Start with Security, permissions & auditability, POS workflows & permissions, and Accounting controls & audit trail. For CRM privacy controls, see CRM — security & permissions.

What happens to my data during system updates?

Updates preserve your transactions, contact records, item master, and financial history. We provide update guidance so you can plan, test, and roll out changes with minimal disruption. Pair update windows with a quick health check to validate inventory and role settings. See Support — health checks and Why TVI — reliability & offline resilience.

How does TVI’s budgeting and forecasting approach support planning?

TVI’s reporting & exports give finance live visibility and the ability to compare projected vs. actual by location, category, item, and time frame, with drill-through to source documents—so budgets are grounded in operations. Use Accounting — financial statements & reports and Why TVI — reporting that leads to action. For feeding external models/BI, see Customization — reporting & analytics exports.

What’s the recommended approach to inventory counts, adjustments, and shrink prevention?

Run cycle counts (scanner-friendly), use reason-coded adjustments, and monitor exception reports (returns, overrides, voids) to surface leakage early. See Stock counts & adjustments (cycle counting), Barcodes & serial tracking, and POS reporting & exception analytics.

How do taxes (e.g., item- vs order-level) stay accurate for filings and audits?

Define tax rules at item or order level; TVI posts liability as you transact, keeping returns and statements audit-ready. Review Accounting — tax handling & compliance and the close workflow in Reconciliation & period close.

Can TVI attribute campaigns/coupons to POS sales and keep CRM segments fresh automatically?

Yes. Offers/codes attach to transactions for real ROI attribution, and dynamic segments (RFM, category, lifecycle, tier) refresh from live POS and AR data—no CSV rebuilds. Explore CRM — segmentation & automation, CRM — reporting & analytics, and POS ↔ CRM integration.

Do you support memberships/recurring billing with POS-aware perks and clean AR?

Yes. Configure tiers, proration/freezes, renewals, and dunning; apply member pricing/benefits at POS based on live status; and post charges/credits/write-offs to Accounts Receivable with full audit trails. See CRM — memberships & recurring billing and Accounting — AR/AP integration.

What resilience options exist for busy environments or temporary network issues?

TVI is engineered for fast, reliable local performance and can keep selling during hiccups with sync on reconnect strategies. Plan devices and uptime with POS hardware, setup & training and read Why TVI — reliability & offline resilience.

Where do I find system requirements, contact support, or book additional training?

Start with Support — system requirements and Support — overview for contact channels. For tailored workflow refreshers, book a live demo that walks your exact process end to end: Contact — book a live demo.

What’s the definitive checklist to ensure a clean close from day one?

Use the Getting started checklist: configure locations/tenders/taxes/roles → import customers/vendors/items → load open AR/AP and opening balancestest day with real transactions → lock prior periods → go live → review early KPIs. Open Support — getting started and the broader Migration & onboarding plan.

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Phone & Email Support

Looking for Sales or Demo Information?

This page is dedicated to technical support and customer resources.

If you’re interested in a personalized demo or have pre-sales questions, please visit our Contact Page →.

Contact Support